Email habits of 8 successful
people
From declaring inbox bankruptcy to hiring full-time handlers,
business leaders have unique ways of managing their email deluge
When you receive almost 150 work emails every day, your inbox can
quickly become the bane of your existence. That suffering increases
exponentially when you're the leader of a company. So, how do top leaders like
Eric Schmidt and Tim Cook manage their overwhelming inbox flux? Here's how:
Amazon CEO Jeff Bezos
forwards pressing emails with one added character
When a customer emails Bezos to complain about something
Amazon-related, Bezos often forwards the message to the appropriate person at
the company, adding just one character: “?“ “When Amazon employees get a Bezos
question mark email, they react as though they've discovered a ticking bomb,“
Businessweek reported. They've typically got a few hours to solve whatever
issue the CEO has flagged and prepare an explanation that is reviewed by a
succession of managers before it reaches Bezos.
Apple CEO Tim Cook
reads most of his 700-plus emails
The CEO who wakes up at 3:45 am each day, said during an i nter
view wit h A BC t h at he receives somewhere between 700 and 800 emails a
day.“And I read the majority of those ... Every day, every day. I'm a
workaholic.“
Huffington Post
co-founder Arianna Huffington
has three email no-nos
Huffington has three simple rules for email:
O No emails for half an hour before bed
O No rushing to emails as soon as she wakes
O No emails while she is with her children
Huffington wrote in her book, Thrive. “...being connected in a
shallow way to the entire world can prevent us from being deeply connected to
those closest to us -including ourselves.“
Zappos CEO Tony Hsieh
employs a full-time team of email ninjas
In a fascinating Quora thread about CEO email habits, Michael
Chen, a responder who once met Hsieh, wrote that the Zappos CEO told him he had
a team of four or five full-time email handlers. “Fun fact, I think their
official titles are email ninja,“ Chen said.
Etsy CEO Chad
Dickerson
has a system for remembering contacts
The online marketplace CEO reportedly believes in having a system
for everything, no matter what it is. Whenever he meets someone new, he adds
his contact information to his address book, and notes what they discussed.
That way, whenever he emails someone, he has a direct reference of the earlier
meeting(s) and moves on to the task.
Microsoft co-founder
Bill Gates
is blessed with too few emails to stress about inbox zero
Gates reportedly received between 40 and 50 emails a day only. “So
you process some and get back to others at night. You make sure if you put
something off you get back to it later,“ he explained.
Hootsuite CEO and
founder Ryan Holmes
goes for email broke
When overwhelmed with his inbox Holmes likes to “declare inbox
bankruptcy“ and delete everything so he can start fresh. He recommends only
doing this once every few years, and practitioners should add a disclaimer
message to their email signature after deleting unread mails.
Google executive
chairman Eric Schmidt
responds quickly to every
email
In his book How Google Works, the former Google CEO wrote, “Most
of the best -and busiest -people we know act quickly on their emails, not just
to us or to a select few senders, but to everyone.“
Even if the answer is a simple “got it“, Schmidt says being
responsive establishes a positive communication loop and a culture focused on
merit.
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