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I
fundamentally believe in the fact simple that yet , “managers effective manage
and leaders lead”. Trust is at the heart of every relationship and
extraordinary leaders have the ability to motivate and inspire a team to go
beyond what is expected. A great leader can transcend and enliven the corporate
culture, which for me is our exemplary work environment that is injected with
exceptional staff empowerment, and extraordinary commitment to its customers.
The realisation that ‘people are your most valuable asset’, is something every
leader who aspires to become exemplary must grasp. If a leader and his/her
organisation does not support this philosophy, does not live and breathe it on
a daily basis, then he/she will not succeed as a leader. Being sensitive to
different cultures and nationalities and realising that everyone has a
different motivational trigger that brings out the best in them, are important.
People have different talent and need to be ‘guided’ differently to fulfil
their individual aspirations and help achieve the company’s goals. A true
leader creates standards of excellence in people and product while setting an
example for others to follow, despite the hurdles placed in front of them.
Passionate leaders envision the future and have the unique ability to help
others ‘live their dreams’ and make it a reality. Passion and expertise drives
enthusiasm; enthusiasm drives people to see beyond. In addition to that, you
always have to challenge yourself and your comfort zone.
As a leader, I am proud to say that one of our
company’s most valued core principals is giving back to the community in which
we operate hotels. Our ‘Community Foot Prints Programme’ helps give back,
assists under privileged people and helps improve life and conditions. This is
the most rewarding opportunity when you realise that you are a part of
something bigger than just running a hotel - being a part of the community.
A defining moment was when I realised that my personal
philosophy in life was reflected in the principles the company that I worked
with. It is easy to work for a company when trust, honesty, respect, integrity
and commitment are highly valued and in alignment with your personal and family
goals.
I believe in the motto: “do the right thing because it
is the right thing to do”. In the business world, no matter what country or
demographic you are in, all you have is your personal reputation. The biggest
legacy a leader can have is recognising and motivating the people around
him/her to pursue true excellence. For us, it is about creating exceptional
service through an internationally renowned brand. Give credit to people who
deserve it the most; exceptional leaders celebrate each other’s successes and
failures as a team. The Ritz-Carlton being a global brand provides huge growth
opportunities to work across the world and with the most talented individuals
in our business.
“People
need to be guided differently to fulfil their individual aspiration"
-
SHANE
KRIGE, GM THE RITZ-CARLTON, BANGALORE |
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