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Monday, March 27, 2017

PERSONAL SPECIAL..... How can I improve my focus?

How can I improve my focus?

Your mind is always busy doing something or other and always chatting with itself. It is like an undisciplined child who start talking to his friend in the class as soon as the teacher looks at the other side. The teacher keeps persuading, admonishing, warning and punishing the child, but the behavior of the child does not improve. Bhagawad Gita says so correctly:
“An undisciplined mind is the greatest enemy of man. For him who has conquered the mind, the mind is the best of friends; but for one who has failed to do so, his very mind will be the greatest enemy.”
It is, however, not easy to focus your mind.
With an unfocussed mind, you can’t do any great thing in life while a focused mind can do wonders. Just like the sunlight focused through a lenses can burn anything, a focused mind can achieve anything in the world.
It is not so difficult to focus your mind, if you approach the problem in a systematic way. You can learn to focus your mind by using the following techniques.
1: Like what you do
When you don’t like something, you can’t focus as your mind always runs away towards something which it likes. For example, if you are studying physics and you don’t like it; you would find it difficult to concentrate. However, if you like the subject, your attention shall not waver. If you do what you like and like what you do; there shall never be a problem of concentration.
2: Develop Understanding
In your dreams, you can do whatever you like. However, in the real world you have to often do the tasks which you don’t like. You also can’t avoid such things as they are important for your career and even for your survival.
Let us try to understand how we can develop liking for something which we don’t like at present.
You can start liking even the most difficult and boring thing, if you can understand it. There is nothing wrong in physics as a subject. If you don’t like it, it is your problem and not of the physics. There are millions in the world who actually love physics.
We even hate people when we don’t understand them. John Steinbeck said wisely, “Try to understand men. If you understand each other you will be kind to each other. Knowing a man well never leads to hate and almost always leads to love.”
If you have to anyway do something which you don’t like; learn it well so that you develop a better understanding of the subject, work or person. Thereafter, you can focus on it well since you would start liking it.
3: Eliminating Options
When we try to do too many things at the same time, we can’t concentrate. We have thousands of desires and we wish to fulfill all of them. It is important to understand that it is impossible to fulfill all your desires.
You must work upon eliminating the less important options till only one or two options are left. Thereafter, focus only one at a time. In the beginning, your mind may have a craving for the other options, but gradually the other options would be forgotten and you will be able to focus on the task at hand.
4: Avoiding Pain
Pain is several times more powerful than pleasure. If you have acute pain in only one of your teeth, your entire mind is focused on it leaving aside hundreds of other body organs which are working perfectly. When your mind is troubled with any physical, mental, emotional or spiritual problem, all your attention shall be on that trouble and you will find it difficult to focus on the task in hand.
You must learn to avoid all types of pains by understating the causes of the pain. You can then eliminate pain by rooting out the cause itself. Some methods for avoiding pains would be
·         Don’t make too many friends
·         Don’t wear your heart on sleeve and fall in love with every attractive person
·         Don’t disobey your parents or teacher who reprimand you for it
·         Don’t break the legal and moral laws
·         Don’t scold your children and humiliate them before their peers

5: Have a Routine
Even the most difficult and boring task can becomes interesting and tolerable, if it becomes part of your routine and inculcated as a habit. You must make a schedule wherein there is a place for everything important whether you like or you don’t like. Just like a balanced diet can give you good health, a balanced routine can fulfill your life with joy, peace and success. Make a schedule and follow it scrupulously.
6: Planned Diversion
There are many people who switch off television, Facebook, internet, mobile phones so that they can concentrate on their studies or any other work. Such type of forced isolation does not work in real life. Your mind can’t concentrate on anything for more than half an hour to one hour. If you force it for longer, it would stop cooperating with you and make all your effort useless. You must have a fixed time using all these things only to divert your mind for some time and give it relaxation. Thereafter, you can be back for your work with better concentration.
7: Have Variety
It is rightly said that variety is a spice of life. If you do only one thing, you get bored soon. Just like a single node can’t create any music, a single subject can’t hold your attention for long.
·         When it is a time to study and you can’t focus on physics, why not try math, English or chemistry?
·         If you don’t feel like reading, why not start making notes?
Don’t do anything except studies when it is time for studies, but you can choose different subjects and get back your focus.
8: Recharge Your Batteries
All of us love doing something. Such activities recharge our depleted energy. You can play music, talk to your friend, read a book, play a game, go for a walk, take a bath, or listen a few songs to get yourself charged. Just as you have to keep yourself hungry to enjoy the food most, you must keep your hunger for the choicest work alive in you so that you can change your mood anytime by engaging in such activities.
9: Engage Your Body and Heart
Human personality consists of body, mind, feelings and soul. We can control our mind by controlling others. If you are finding it difficult to focus on reading books, start making notes or start highlighting the important portion. If you are trying to remember something by heart and your mind is not cooperating, start walking in your room and reciting the words and you will soon notice that your mind is focused. Sometimes, playing music in low volume sooths your feelings, change your mood and focus your mind.
Physical discipline always brings mental discipline.
10: Befriend Your Mind
Some people are in the habit of cursing their mind which they claim never get focused. They try to force their mind to do what they want rather than what minds desire. You should never try to dominate your mind as you can never dominate one portion of your mind with other. Such an action divide the mind itself and the heart and head, reason and feelings start fighting with each other for dominance.
You must rather make your mind a friend and let your heart be given the same place as your head. Let your reason persuade your heart the importance of doing the task at hand so that it can benefit yourself later. Let there be a promise that your heart shall never be neglected and that you shall take care of the feelings once your important task is over.
If your mind is convinced, it shall always cooperate with you to produce the best results.
Awdhesh Singh, Author of Books on Spiritual Intelligence & Leadership


CUSTOMER SPECIAL .....Putting customer experience at the heart of next-generation operating models

Putting customer experience at the heart of next-generation operating models

The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well.
Digital is reshaping customer experience in almost every sector. Digital first attackers are entering markets with radically new offers, disrupting the ways that companies and customers interact and setting a high bar for simplicity, personalization, and interactivity.
To not only stay in the game but capture new sources of value, incumbents will need to reinvent their customer experience. That begins with bringing in data and analytics-based insights about what really matters to customers and how best to deliver it to them. Some companies fail to capture the full benefits of their improvement efforts because they concentrate on optimizing individual touchpoints rather than tackling the customer experience as customers actually experience it—a complete journey that cuts across multiple functions and channels.

The other imperative for companies is to explicitly tie the reinvented customer experience to their operations. If they focus only on the front-end experience and don’t change the back-end operations that support it, the new experience is unlikely to be sustainable. Changes will be needed in both underlying processes and the way employees work.
Enhancing the customer experience can bring rich rewards. Across industries, satisfied customers spend more and stay more loyal over time. In banking, customers are seven times more likely to increase their deposits and twice as likely to open an additional account if they rate a bank as excellent (with a customer-satisfaction score of nine or ten out of ten) rather than average (six to eight out of ten). Similarly, pay-TV customers who rate their provider as excellent tend to stay with it for up to twice as long as they would a provider they rate as average or below.
More broadly, the effect of customer satisfaction on total return to shareholders (TRS) is dramatic. If we compare the TRS of companies with above- and below-average customer satisfaction scores, the leaders achieve four times the growth in value of the laggards over a ten-year period, according to data from the American Customer Satisfaction Index and the Medallia Institute
This article highlights two lessons to help companies capture the greatest value from improving their customer experience.
First, how do you find out what really matters to customers? Companies that excel at this do two things: they streamline their operations and take out cost, and they create new experiences and tap new sources of value. Many organizations simply take a “problem view”—treating internal processes as a cost that needs to be reduced, and looking for customer pain points that need to be eliminated. That’s a good place to start, but if it’s the only view, it misses out on the idea of creating additional customer value.
One insurance company invested time in deepening its understanding of the distress customers suffer when they have an automobile accident and make a claim. The insurer found customers were extremely dissatisfied with the lengthy process of filing a claim over the phone, especially the number of back-and-forth calls with the loss adjuster and the lack of transparency on the status of the claim. The insurer used this understanding of customer pain points to create a new mobile app that enables a claim to be filed within a couple of minutes, sends messages to update customers on the status of their claim, and provides real-time processing and cash payout. To create additional value for customers, the insurer went a step further and created a function that allows customers to make appointments with a repair shop directly via the app.
Another insurer, the start-up Lemonade, allows distressed customers who have lost property to submit a claim via a video message on their mobile phone.1The company reviews the message using anti-fraud algorithms, cross-references it against the customer’s policy, and then transfers the appropriate funds to the customer’s bank account. While these are still early days for the start-up, it is declaring speeds for processing claims in matters of seconds.
By showing empathy with customers and helping to fix their problems (and even delighting them in the process), companies like these can tap into a source of tremendous value, find new business opportunities, and shift their operating model over time.
Once a company has found out what its customers value, it faces the second big question: how do you link customer experience to operational improvements? Most organizations manage operations, track performance, and measure customer satisfaction along functional lines. Yet the best way to tackle customer experience is to follow it from the customer’s point of view, along a journey that cuts across functions and channels. That’s because customers frequently use multiple channels to interact with their service provider, and need multiple interactions to complete a transaction.
Imagine you are a customer trying to resolve an issue. You may need to visit a retail outlet, phone a call center, visit a website, use an app, or any combination of these. Even if you are satisfied with each of these interactions individually, rating them at 85 to 90 percent, your satisfaction with the whole customer journey from beginning to end—calculated as the product of all four interactions—can still be low, just 60 percent in this case. To create a great customer journey, you need more than great touchpoints.
Understanding what matters—and what doesn’t
Before rethinking your customer experience, look first at your product, price, service, and brand. If a product is unreliable or its price is too high, not even the most delightful customer experience will redeem it. Once these essentials are in place, work out which journeys matter most to customer experience and assess how you perform in each one so that you can prioritize what to fix to get the most impact from your improvement effort.
Banking is one industry where customer experience offers enormous scope for differentiation. We analyzed the main customer journeys at a sample of US financial institutions to expose “choke points” where banks consistently underperform and explore opportunities to address them (see sidebar).2We calculated how much each customer journey contributed to overall satisfaction and found that the most critical journeys were using a product or service (which contributed 23 percent to customer satisfaction) and resolving problems (20 percent). Onboarding new customers—signing up, setting up services, and opening new accounts—was also extremely important.

Our research indicates that US banks as a group underperform on customer satisfaction for the two journeys that matter most: product use and problem resolution. The journeys for signing up and opening a new account also rank among the worst, often requiring customers to enter vast quantities of data and navigate numerous application forms and fields.
A successful improvement effort begins not by taking an existing portfolio and digitizing it wholesale, but by radically simplifying both the customer experience and the product or service at its heart. One telecom provider reduced its product portfolio by 80 percent before streamlining its digital experience and supporting platform. After rationalizing its offerings, eliminating some process steps, and using readily available tools to automate others, it managed to cut its sign-up time for new customers by two-thirds.
Resolving problems is an area that many customer-facing businesses struggle to get right. Given self-serve options and simple guidance, customers can often fix problems for themselves, but companies don’t always provide enough of this support, or communicate it clearly enough when they do. Another stumbling block is having customer care that mimics a company’s broader organizational set-up, complete with product silos. Customers dealing with a credit-card issue and a mortgage issue can often experience two entirely different processes at the same bank, and find themselves being transferred from one function to another because each group can help with only one aspect of their problem.
When companies rethink their customer experience, digitization allows them to work backward from what customers would like to see instead of getting bogged down in incremental improvements. This clean-sheet approach encourages greater ambition, not shaving 20 percent off the time it takes to open an account, say, but slashing it by 80 percent or more. When one major North American bank revamped its deposit-account journey, it managed to reduce the time from sign-up to working account from two weeks to less than ten minutes.
Eliminating problems or saving customers—and the business—time and effort is only the beginning, though. Much more value can be created when we understand what else we can do to satisfy an unmet need or spark delight. To do that requires working much more closely and directly with customers: observing them during interactions, asking how they are feeling, and mapping their emotional state at every touchpoint in the journey.
The insurance company mentioned earlier found that taking care of an anxious customer who had suffered an auto accident was a great opportunity to make a friend, build loyalty, and reduce claims payouts by recommending preferred repair services. In an industry where differentiation is hard to achieve through products alone, providing a turnkey service that spans the whole process from identifying the cause of damage to finding a repair provider to paying the bill proved to be a valuable new business opportunity.
Linking journeys to operations and value creation
Digital innovation and user feedback provide a catalyst to simplify products and customer experience, but to capture economic value, you need to take a further step: link the new experience to underlying operational processes. That requires an understanding of two things: what creates value across a given journey from the customer’s point of view (faster cycle time, personalization, cross-channel functionality, and so on) and what drives business costs and revenues (number of manual touches, extent of customer fallout, additional product sales, and so on).
When businesses are trying to see journeys as customers see them, it can be hard to shake off a frame of mind that revolves around internal processes, structures, and KPIs. It may take a deliberate effort to stop thinking “this change might be difficult to implement” or “that cost has to be reduced” and start thinking what the customer wants instead. Small changes can help to create the right mind-set, such as the insurance company’s decision to stop referring to customers by their claims numbers.
Describing journeys from the customer’s perspective—“I wait in line” or “I receive a bill”—is also helpful in exploring what can go wrong and how to put it right. When an airport realized that customers queuing for security checks often worried they might miss their flights, it introduced new signs giving a rough indication of waiting times. Another company investigating customers’ experience of repairs found they preferred knowing when a technician would arrive to having a shorter wait with more approximate timing. This insight led the company to improve its control over scheduling and start tracking the whereabouts of field staff in real time—which in turn meant investing in GPS and dynamic dispatch technology, overhauling staffing levels and costs, and rethinking the operating model.
In our survey of US customers, we also investigated which parts of banking journeys had the biggest impact on satisfaction, and how well banks performed in them. In the sign-up journey, for instance, what mattered most to customers was the smooth completion of the application, followed by the availability of information to help in choosing and comparing products and services; the choice of products and services; the ease of understanding interest rates, account fees, and other features; the simplicity of signing up online; and finally knowing the customer representative and the quality of his or her service. Among these factors, customers tended to be most satisfied with the availability of information and least satisfied with the ease of signing up online.
As well as scoring poorly for customer satisfaction in general, sign-up is also the journey that exhibits the widest gap between top performers and the industry average. Leading banks make it easy and quick, like the bank mentioned earlier that enables customers to open a functioning deposit account in under ten minutes. Any bank seeking to improve its sign-up journey should diagnose how its performance compares with industry benchmarks, customer expectations, and best practices within and beyond the industry. Then it can focus its improvement efforts on the drivers that should deliver the most impact.
Delivering a great customer experience calls for disciplined execution and consistent service delivery. By analyzing customer journeys, companies can pinpoint the operational improvements that will have the biggest effect on customer experience.A North American bank examined how satisfaction among deposit-account customers was affected by the time it took to apply for an account, activate it, and receive the account card.

If applications took more than 20 minutes to complete, the net promoter score (NPS) declined; if activating the new account took more than a day, or receiving the debit card and PIN took more than five days, the NPS fell sharply.
An understanding of break points like these helps companies focus their operational improvements and target their investments pragmatically, without reaching the stage of diminishing returns. Once the desired operational improvements have been identified, organizations can implement them by activating five key capabilities and approaches from their next-generation operating model:
1. Digitization: the process of using technology to automate and improve journeys directly.
2. Advanced analytics: the autonomous processing of data using sophisticated tools to discover insights and make recommendations.
3. Intelligent process automation: a suite of business-process improvements that combines process redesign with automation and machine learning to eliminate repetitive routine tasks.
4. Business-process outsourcing: using resources outside the main business to complete specific tasks of functions.
5. Lean: a systematic approach to streamlining processes, eliminating waste, and fostering a culture of continuous improvement.
For more on this topic, see “The next-generation operating model for the digital world.”
Bringing it all together
How much companies can achieve by redesigning customer journeys is demonstrated by a leading global bank that sought to improve its customer-satisfaction ranking from average to top three in three years. To identify priorities, the team worked out how much value could flow to customers and the bank if various journeys were reimagined and digitized. It determined that onboarding journeys for all products were of most value, followed by credit-card journeys involving disputes, issuance, and fraud handling.
The work began with the transformation of just one credit-card onboarding journey. As the organization gained experience, the next wave included onboarding journeys for two products, with four in the wave after that, and so on. The choice and sequencing of the journeys to transform were always linked to value creation. Over the course of three years, and after the transformation of multiple journeys, the bank was able to boost its customer-satisfaction score by 25 percent and generate $1 billion a year in additional customer spending from its credit-card business.
As the other articles in this collection will show, much of the value of digitization comes from the way it helps organizations address multiple elements that work together to create a customer journey—not just the customer experience itself, but all the operational processes that underpin it. Our advice is:
·         Start with a clear understanding of what customers value and use it to decide where to focus (and what to deemphasize).
·         Guided by these priorities, simplify and streamline your underlying product and services; if you don’t, you’re likely to digitize existing complexity.
·         Link customer value to the operational drivers that underpin it, then design a new operating model based on these linkages, working back from the customer and using digital tools to streamline or automate your processes in line with what customers care about.
·         Tackle the most important customer journeys one by one and support the effort with operational changes to improve efficiency and speed.
·         Embed agile, cross-functional ways of working and reengineer your management system to support continuous improvement.

Organizations that take these steps can turn customer experience into a source of delight for customers and a new and sustainable source of differentiation for themselves.
By Shital Chheda, Ewan Duncan, and Stefan Roggenhofer

EMAIL SPECIAL.... Best add-ons for protecting your email account

Best add-ons for protecting your email account

These can protect you from phishing attacks and keep anyone from peeping at what you send through your email

There's no doubt Google runs a tight ship as far as secu rity goes. If you are hacked using Google services it's usually (but not always) because of something you did, not Google. If you want to keep your emails on Google's services more secure, you'll need to do more than just enable two-factor authentication. You need to practise safe browsing, steering clear of sites and emails that could steal your info. Here are five third-party add-ons you can plug into Gmail to help you navigate the internet a little more safely.

Probably the best name for an add-on desig ned to improve Gmail security. There is no doubt SecureGmail is useful for the privacy-conscious. It encrypts and decrypts all the emails you send and receive in Gmail, before they ever reach Google's servers, so you know that if anyone else should try and extract the contents they won't be able to do so, including Google itself.
At the other end the recipient of your email needs a specified password to understand and de code the message, but you don't have to apply this encryption to everything you send through Gmail, so you can save it just for the most sensitive stuff.
Ugly Email
There are plenty of emailers out there who'd like to know when and where you open your messages so they apply a tracker to notify them when you have opened it. If you're not into that kind of tracking behaviour, then there's Ugly Email -add the extension to Chrome and you get a simple eye icon inside your Gmail account on the web if an email contains some kind of tracker. This add-on is for informative purposes only, so you can't do anything about the tracking except choose not to open the offending message.

Gmail Sender Icons
Gmail Sender Icons is a Chrome extension that puts favicon symbols next to senders in Gmail, so you can quickly visualise which domain each message is coming from. It gives you that same ata-glance ease-of-use that you get when looking through the open tabs in your browser, but built right into your Gmail inbox, with virtually no slowdown in speed. It's a way of flagging spam emails that aren't from respectable sources, and you can spot the potentially dodgy messages before you open them.

Web of Trust
Gmail (and Google) already does a decent job of warning you about phishing links and sites.But there's no harm in bolstering your protection further, and WoT (Web of Trust) is one of the best ways to do it. It rates websites from a scale of one to five for how safe the site is. This means you can instantly know if a link you click on in Gmail is real or a phishing scam. Ratings are provided by a user community of more than 140 million people, but WoT also uses third-party information and algorithms useful for less trafficked sites.

Password Alert
This one is from Google itself: A Chrome extension that helps keep you safe against any phishing attempts that may wander into your inbox. It watches out for Google sign-in pages that aren't actually Google sign-in pages. Should you get duped into entering your account password, you'll then get an instant warning asking you to reset it to something else. The extension works by storing a `thumbnail' of your password for comparison purposes, rather than the password itself.

HAPPINESS SPECIAL...... Wandering Minds Can't Find Their Ways To Happiness, Here's Why And What You Can Do

Wandering Minds Can't Find Their Ways To Happiness, Here's Why And What You Can Do
The human mind is imaginative. A Harvard study shows that our mind wanders for almost 12 hours a day on average. Whether you are a nostalgic or a dreamer, your wandering mind never rests. It brings you back to the good old memories or brings you to far off dreamy fantasies: the days when you were a little kid with nothing to worry about or the day you will finally retire from work to enjoy life.
But sooner or later, you will realize that a gap which can’t be bridged exists between what we think and what is our current reality. This cruel truth always makes us unhappy with the reality we are in.  And the more we partake in letting our minds wander, the larger this gap becomes.

A Wandering Mind is an Unhappy Mind

A wandering mind is a hotbed of negative and vain thoughts. A Harvard study reveals that wandering minds are directly related to unhappiness.
“A human mind is a wandering mind, and a wandering mind is an unhappy mind. The ability to think about what is not happening is a cognitive achievement that comes at an emotional cost.” – Killingsworth and Gilbert, Psychologists of Harvard University
The research shows that despite the fact that people might be thinking about some neutral or pleasant things, they are still less happy than those who don’t wander at all.
Keep Your Mind Occupied in the State of Flow
Mihály Csíkszentmihályi, a notable psychologist in positive psychology, suggests the idea of state of flow by saying that when someone is extremely concentrated on a specific activity, one’s mind is fully occupied because the human nervous system is incapable of processing too much information.  Entering the flow state prevents your mind from wandering and is one of the ways to achieve a sustained feeling of happiness.
Let’s say you are a musician composing a piece of music. It is not hard to imagine that your mind will be fully occupied with musical notes, leaving you with little room to even think about what to eat for lunch. Within the State of Flow, most of our worries and concerns take the back burner as we are living in the present moment.
But as mentioned previously, our minds spend a lot of time wandering. So how can we spend less time wandering and enter the State of Flow?
Entering the State of Flow Is Like Riding a Bike!
Pick a Route You Enjoy
When you ride a bike, your journey becomes more enjoyable if you pick the routes you like. To enter the state of flow, you should also find one interesting thing in the task you’re going to work on. It is not uncommon for people who get their hands dirty immediately without realizing the fascinating parts of whatever they do. It is very unlikely that they can enter the state of flow without seeing something intriguing.
Spare Time To Warm Up
Everything takes time, riding a bike and entering the state of flow also take time. For example, before riding a bike you may do 15 minutes of warm up exercises and stretching to get your body ready to go. Your mind is similar. It needs some time to get into the state, and it takes even longer for you to be fully immersed, so you need to be patient. You might not be able to enter the state of flow in the first few minutes but you have to wait for a bit longer until your mind is warmed up. But once you have entered the state of flow, you won’t even notice the passage of time.
Keep the Wheels Rolling Till the End
You can’t stop to keep the wheels rolling. When you stop applying force, the bike will eventually stop and you can’t go on with your journey. Entering the state of flow means you shouldn’t be stopping in the middle as well. You need to be clear on what you want to achieve and know what you are working for, like you should know your direction and destination while riding a bike. Losing direction makes us distracted by other things easily, which makes it quite impossible for us to get into the zone.
Entering the state of flow, or in other words, being mindful is the first step to the road of true happiness. Happiness doesn’t come from the good old days you once had, the reality that you are currently in, or the golden future that you have been dreaming about. Happiness is a state of mind.

LIFE SPECIAL..... 25 Things About Life I Wish I Had Known 10 Years Ago

25 Things About Life I Wish I Had Known 10 Years Ago

Socrates, considered one of the founders of Western philosophy, was once named the wisest man on earth by the Oracle of Delphi. When Socrates heard that the oracle had made such a comment, he believed that the statement was wrong.YOU MIGHT L
Socrates said: "I know one thing: that I know nothing." 
How can the smartest man on earth know nothing? I heard this paradoxical wisdom for the first time from my school teacher when I was 14 or 15. It made such an impact on me that I used Socrates's quote as my learning strategy.
To me, "I know nothing" means that you might be a wise person, but still, you know nothing. You can still learn from everything and everyone. One thing that I like better than learning from my mistakes is learning from other people's mistakes. Over the years, I've been blessed to have great mentors, teachers, family, and friends that taught me about life.
What you will find below is a list of the most important things I learned from other people and books. Some of the lessons took me a long time to learn—but if I had had to learn these things all by myself, it would have taken me a lot longer.
We might learn things quickly, but we often forget them at the same rate—and sometimes we need to remind ourselves of what we've learned. Here are 25 of those reminders that others taught me.
1. Struggle is good.
Never say, "I can't take it anymore." Instead say, "bring it on!"
2. Don't complain.
Complaining is the biggest waste of time there is. Either do something about it, or if you can't, shut up about it.
3. Spend time with people you love.
That's your family and best friends. If you don't have a family, create one. Most people in life are only visitors. Family is for life.
4. Don't start a relationship if you're not in love.
I've done this more than once. You kind of like someone and think, "We might as well give it a shot." Not a good idea. You're either in love or you are not. Don't fool yourself. It's not fair to you or the other person.
5. Exercise daily.
I didn't get this until recently. A healthy body is where you have to start everything in life. If you can't build a healthy and strong body, what can you build in life?
6. Keep a journal.
No, keeping a journal is not for children. It helps you to become a better thinker and writer. "I don't want to be a writer," you might think. Well, how many emails and texts do you send a day? Everybody is a writer.
7. Be grateful.
Say "thank you" to everyone and everything. "Thank you for this beautiful day." "Thank you for your email." "Thank you for being there for me."
8. Don't care about what other people think.
We all die in the end—do you really think it matters what people think of you?
9. Take more risks.
Don't be such a wimp.
10. Pick an industry, not a job.
If you want to become good at something, you need to spend years and years doing that. You can't do that if you hop from industry to industry. Pick an industry you love and start at the bottom. You will find the perfect role for you eventually.
11. Lead the way.
When you find yourself in a situation where everyone looks at each other, it's time for you to lead. You're a leader when you decide to become one. There's no initiation or a title. Just a decision.
12. Money isn't important.
It really isn't. But you have to train yourself not to care about money. Don't become too dependent on the stuff you own; otherwise, the stuff will own you.
13. Be nice.
I don't mean you should be a pushover. You can be someone that doesn't take sh*t and be nice about it. Just don't insult people, think you're better than them, or act like an idiot.
14. Learn every day.
You've got to train your brain to stay alert. You don't have to read a book a day to learn every day. Learn from your mistakes. Learn from the people around you—be open to what they can teach you.
15. Rest before you are tired.
Even if you love your job and every day seems like a holiday, you need to take time to rest. You're a human, not an android. Never forget that.
16. Don't judge.
Just because people make different choices than you doesn't mean they're stupid. Also, you don't know everything about people, so don't judge them—help them.
17. Think about others.
Just be mindful, that's all. We all have families, bills to pay, and our own issues. Don't always make everything about yourself.
18. Give without expecting something in return.
Don't keep score. You will become a bitter person if you do that. Give solely for the joy of giving. If you get something in return, great. If you don't, great.
19. There's no end game.
We, as a species, just are. Don't try to figure it all out. Enjoy your journey.
20. Enjoy small things.
I like clichés because they are true. Especially this one. You know why? Everyone says they know it, but no one lives up to it. They just chase big things.
21. Don't take yourself so seriously.
Yeah, yeah, you're an individual, and people have to take you seriously, I get it. But at the end of the day, we're all a bunch of ants trying to chase the same things. Lighten up.
22. Don't blame people.
What's the point? Do you want to punish them? You don't do that to people. Also don't blame yourself—you're only human.
23. Create something.
Not to leave a legacy (you won't be here to see it anyway), but to be of use. Make music, write a book, build a table—anything. You'll feel good about yourself, plus you give something back to people to use or enjoy.
24. Never look back too long.
Reflecting on the past is only good for one thing: learning.
25. Take action.
Don't just sit there, do something. Without action, there is no outcome.